Cancellations, exchanges & refunds

Cancellations

You can cancel within 2 hours of placing your order, or any time before we start making it, for a full refund. Once production has started, the order can't be cancelled because the piece is made specifically for you.

Size exchange

Unworn, non-engraved pieces can be exchanged for a different size within 7 days of delivery. Write to us with your order number. We'll arrange a pickup or share the return address, and send the new size once we receive the original in its original condition and packaging.

We cover one size exchange per order.

Personalised pieces

Engraved or personalised pieces can't be returned or exchanged unless they arrive damaged or incorrect.

Damaged or wrong item

If your piece arrives damaged, or isn't what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps). We'll replace it at no cost, or refund you in full if you prefer.

Refunds

Approved refunds go back to your original payment method within 5–7 working days. Your bank may take a few more days to show the credit.