Privacy policy

This policy explains how G S TOOL AND COMPONENTS, trading as KROMLITH ("we") collects and uses your personal data when you use this website or buy from us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws.

What we collect

Order details: your name, phone number, email, shipping and billing address, the items you buy, and any engraving text.

Payment: payments are processed by Razorpay. We never see or store your full card, UPI or bank details.

Website use: items you add to your bag are saved in your own browser (local storage). If we add analytics, we'll collect anonymous usage data such as pages visited and device type.

How we use it

To make, ship and deliver your order, and to contact you about it.

To handle exchanges, refunds and support requests.

To meet legal, tax and accounting obligations.

To send offers only if you've opted in. You can unsubscribe at any time.

Who we share it with

Only with partners who help us fulfil your order: our payment processor (Razorpay), courier and logistics partners, and IT and hosting providers. They may use it only for that purpose. We never sell your personal data.

How long we keep it

We keep order records for as long as tax and accounting laws require, and other data only while it's needed for the purposes above.

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent, by writing to support@kromlith.com. Our grievance officer is Akshay Chaudhary (Grievance Officer).

Changes

We may update this policy and will post the new version here. Last updated: 11 November 2026.